This Privacy Policy explains how snapbook.ai ("snapbook", "we", "us", "our") collects, uses, and protects information about you when you use our bookkeeping service at snapbook.ai.
By using snapbook.ai, you agree to the practices described in this policy. This policy is governed by the Personal Data Protection Act 2012 (PDPA) of Singapore.
We have appointed a Data Protection Officer responsible for overseeing compliance with the PDPA. For any data protection matters or rights requests, you may contact our DPO at [email protected].
We collect the following categories of information:
| Data type | What it includes | Why we collect it |
|---|---|---|
| Account data | Email address, password (encrypted), account creation date | To create and manage your account |
| Business data | Business name, business structure type, UEN (registered companies only), GST status, financial year end | To personalise the service and pre-fill compliance forms |
| Telegram integration | A one-way cryptographic hash of your Telegram chat ID — the raw ID is never stored | To link your Telegram account for mobile receipt capture |
| Financial records | Receipts, invoices, transaction data, amounts, vendors, categories | To provide bookkeeping and P&L reporting |
| Uploaded files | Images and PDFs of receipts and financial documents | To extract transaction data using AI |
| Usage data | Pages visited, features used, upload counts | To improve the service and enforce plan limits |
We do not collect your NRIC, passport number, bank account details, or credit card numbers.
We use your data solely to provide and improve snapbook.ai. Specifically:
We never use your uploaded financial documents, receipts, or transaction data to train AI models. Any use of your data for model improvement would require separate, explicit consent from you. We do not use your data for advertising or marketing profiling.
We do not sell your personal data to third parties. We share data only with the following service providers, strictly to operate the platform:
The founder may access your data solely to investigate and resolve support requests raised by you. This access is not used for any other purpose.
We may disclose your data to government authorities or law enforcement if required by Singapore law.
Each of these providers acts as a data intermediary on our behalf. We have agreements in place requiring them to protect your data in accordance with applicable data protection obligations, including the PDPA. We remain responsible for ensuring your data is handled appropriately by these providers.
Your data is stored on Supabase infrastructure hosted on Amazon Web Services (AWS) in the ap-southeast-1 (Singapore) region. We take the following measures to protect your data:
No security system is perfect. While we take reasonable precautions, we cannot guarantee absolute security of your data.
In the event of a data breach affecting your personal data, we will assess the incident promptly and in accordance with our obligations under the PDPA. If the breach is notifiable, we will inform the Personal Data Protection Commission (PDPC) within the required timeframe and notify affected users if there is likely risk of significant harm.
We retain your data for as long as your account is active. When you delete your account via Settings → Delete Account, your personal data, financial records, uploaded files, and all associated data are deleted immediately. Backup copies are retained for up to 7 days as part of our infrastructure recovery process and are permanently purged thereafter. We may retain certain transaction records beyond account deletion where required by Singapore law, including for tax and IRAS compliance purposes.
Under Singapore's Personal Data Protection Act 2012, you have the right to:
You can delete your account and all associated data — receipts, transactions, payroll records, and settings — instantly via Settings → Delete Account. No email required. For all other rights requests, email us at [email protected] and we will respond within 10 business days.
snapbook.ai uses the following analytics tools to understand how the service is used: Microsoft Clarity (session recording and heatmaps), Google Analytics (page and event tracking), and Meta Pixel (conversion tracking). These tools may use cookies or browser local storage. We also use local storage to remember your theme preference (light or dark).
Your financial data is never shared with these analytics providers. We do not use advertising cookies or track you across other websites for marketing profiling purposes.
snapbook.ai is not intended for use by anyone under the age of 18. We do not knowingly collect data from minors. If you believe a minor has created an account, please contact us and we will delete it promptly.
We may update this Privacy Policy from time to time. When we do, we will update the effective date at the top of this page. If changes are material, we will notify you by email. Continued use of snapbook.ai after changes take effect constitutes acceptance of the updated policy.
Questions or data requests?